Refund Policy

Last Updated: December 29, 2024

1. Overview

At ZigMax Digital, we are committed to delivering high-quality services and ensuring client satisfaction. This Refund Policy outlines the terms under which refunds may be provided for our services.

We believe in fair and transparent dealings. If you have concerns about our services, we encourage you to communicate with us so we can work together to resolve any issues before requesting a refund.

2. Project-Based Work

For project-based engagements (websites, automation systems, CRM setup, etc.):

Deposits and Milestone Payments

  • Deposits: A deposit (typically 50%) is required to secure your project slot and begin work. Deposits are generally non-refundable once work has commenced.
  • Milestone Payments: For larger projects with milestone payments, each milestone is due upon completion of the associated deliverables.

Refund Eligibility for Projects

  • Before Work Begins: If you cancel before we begin work on your project, we will refund your deposit minus a 10% administrative fee.
  • During the Project: If you cancel during the project, refunds will be calculated based on the work completed. You will be billed for all completed work and work in progress.
  • After Delivery: Once deliverables have been approved and accepted, no refunds are available for that work.

Dissatisfaction with Work

If you are not satisfied with our work, we offer reasonable revisions within the scope of your agreement. If we are unable to resolve issues after good faith efforts, partial refunds may be considered on a case-by-case basis.

3. Ongoing Support Subscriptions

For ongoing support and maintenance plans:

Monthly Subscriptions

  • Monthly subscriptions are billed in advance
  • You may cancel at any time with 14 days written notice
  • Services continue until the end of your current billing period
  • No prorated refunds for partial months (unless required by law)

Annual Subscriptions

  • Annual subscriptions are typically offered at a discounted rate
  • You may cancel with 30 days written notice
  • Refunds are calculated on a pro-rata basis minus the discount received
  • If you cancel an annual plan, the refund will be based on the monthly rate for months used

4. Non-Refundable Items

The following are generally non-refundable:

  • Completed and Delivered Work: Work that has been delivered and approved
  • Third-Party Costs: Domain registrations, hosting fees, software licenses, and other third-party services purchased on your behalf
  • Rush or Expedited Fees: Additional fees for expedited delivery
  • Custom Development: Custom code, integrations, or features built specifically for you
  • Consultation Time: Time spent on discovery calls, strategy sessions, and consultations
  • Administrative Fees: Processing and administrative charges

5. Cancellation Process

To cancel a project or subscription:

  1. Send a written cancellation request to [email protected]
  2. Include your name, project/account details, and reason for cancellation
  3. We will acknowledge your request within 2 business days
  4. We will provide a final invoice or refund calculation within 5 business days
  5. Any applicable refunds will be processed within 14 business days of agreement

We may require a brief call to ensure proper handover and address any outstanding matters.

6. Dispute Resolution

If you are dissatisfied with our services or a refund decision:

  1. Communicate: Contact us directly to discuss your concerns. Most issues can be resolved through open communication.
  2. Documentation: Provide specific details about the issue, including what was expected versus what was delivered.
  3. Review: We will review your case and respond within 5 business days.
  4. Resolution: We will work with you to find a fair resolution, which may include additional revisions, credits, or refunds.

If we cannot reach an agreement, disputes will be handled according to the Dispute Resolution provisions in our Terms of Service.

7. How to Request a Refund

To request a refund, please:

  1. Email us at [email protected] with the subject line "Refund Request"
  2. Include your name and project/account details
  3. Provide the reason for your refund request
  4. Include any relevant documentation or evidence

We aim to respond to all refund requests within 2 business days and resolve them within 14 business days.

8. Contact Information

If you have questions about this Refund Policy, please contact us:

ZigMax Digital

Email: [email protected]

For general terms and conditions, please refer to our Terms of Service.