Question 1

What services does ZigMax Digital offer?

Accepted Answer

We offer seven core services: Systems & Automation (streamlining your business operations), Client Management (CRM setup and optimisation), Websites & Redesigns (professional web design and development), Automation & AI (intelligent automation solutions), Ongoing Support (continuous maintenance and optimisation), Digital Strategy & Consulting (roadmapping your digital transformation), and Cloud & Data Solutions (cloud migration and analytics). Each service is tailored to help Australian businesses operate more efficiently.

Question 2

Do you work with businesses outside of specific industries?

Accepted Answer

We primarily work with Australian small and medium businesses, but our solutions are adaptable to any service-based business. Whether you're a consultant, coach, agency, or professional service provider — if your business involves client relationships, appointments, or digital operations, we can likely help. Contact us to discuss your specific needs.

Question 3

Can I get just one service, or do I need a package?

Accepted Answer

You can absolutely choose individual services based on your needs. While our services complement each other well, there's no requirement to bundle them. During our discovery call, we'll help identify which service(s) would provide the most value for your business.

Question 4

What makes ZigMax Digital different from other agencies?

Accepted Answer

We focus exclusively on service-based businesses and understand their unique challenges. We don't just build systems—we ensure they actually get used. Our approach combines strategic thinking with hands-on implementation, and we provide ongoing support to ensure long-term success, not just a one-time handoff.

Question 5

What does the discovery call involve?

Accepted Answer

Our free discovery call is a 30-minute conversation where we learn about your business, current challenges, and goals. We'll discuss potential solutions and determine if we're a good fit to work together. There's no obligation, and you'll walk away with actionable insights regardless of whether we proceed.

Question 6

How long does a typical project take?

Accepted Answer

Project timelines vary based on scope and complexity. A simple website might take 2-4 weeks, while comprehensive systems automation could take 6-12 weeks. During our discovery call and proposal phase, we'll provide a realistic timeline based on your specific project requirements.

Question 7

Will I be involved in the project, or do you handle everything?

Accepted Answer

We handle the heavy lifting, but your input is valuable. We'll need your insights during the discovery and strategy phases, content and assets for websites, and feedback at key milestones. We've designed our process to minimize your time investment while ensuring the final result meets your needs.

Question 8

What happens after the project is complete?

Accepted Answer

We don't just hand over the keys and disappear. Every project includes training so you can confidently use your new systems. We also offer ongoing support packages for continued maintenance, updates, and optimisation. Many clients choose to continue working with us for long-term success.

Question 9

How much do your services cost?

Accepted Answer

Our pricing is project-based and depends on scope, complexity, and your specific requirements. We provide detailed, transparent quotes after our discovery call. We believe in fair pricing that reflects the value delivered, and we're always upfront about costs before any work begins.

Question 10

Do you require a deposit?

Accepted Answer

Yes, we typically require a deposit to secure your project slot and begin work. The deposit amount varies by project size but is usually 30-50% of the total project cost. This is credited toward your final invoice.

Question 11

What payment methods do you accept?

Accepted Answer

We accept bank transfers, credit cards, and various online payment methods. For ongoing support subscriptions, we typically set up recurring payments for your convenience. Specific payment options will be outlined in your proposal.

Question 12

What is your refund policy?

Accepted Answer

We want you to be happy with our work. Refunds for project-based work are calculated based on work already completed. For ongoing subscriptions, you can cancel with appropriate notice. For full details, please see our Refund Policy page.

Question 13

What platforms do you build websites on?

Accepted Answer

We select the best platform based on your needs. For most service businesses, we use modern, fast frameworks that prioritize performance and ease of use. We also work with popular CMS platforms when ongoing content management is a priority. We'll recommend the best fit during our consultation.

Question 14

Will I be able to update my website myself?

Accepted Answer

Absolutely! We build with your independence in mind. Depending on the platform chosen, you'll have access to easy-to-use editing tools for content updates. We provide training and documentation, and our ongoing support packages cover more complex changes if needed.

Question 15

Do you provide hosting?

Accepted Answer

We can recommend and help set up reliable hosting solutions, or work with your existing hosting provider. Hosting costs are typically separate from our service fees and billed directly by the hosting provider.

Question 16

What if something breaks on my website?

Accepted Answer

If you're on an ongoing support plan, simply reach out and we'll address it promptly. For clients without support plans, we offer ad-hoc fixes at our standard hourly rate. We also build with reliability in mind to minimize issues in the first place.

Question 17

What kind of tasks can be automated?

Accepted Answer

Common automations include client onboarding sequences, appointment scheduling and reminders, invoice and proposal generation, email follow-ups, data entry and reporting, lead capture and nurturing, and document generation. If you're doing something repetitive, there's likely a way to automate it.

Question 18

Do I need technical knowledge to use the automations?

Accepted Answer

No! We design systems with non-technical users in mind. Everything we build includes clear documentation and training. Once set up, most automations run in the background, and any manual triggers are designed to be simple and intuitive.

Question 19

What tools do you integrate with?

Accepted Answer

We work with hundreds of tools including popular CRMs (HubSpot, Salesforce, Pipedrive), scheduling tools (Calendly, Acuity), email platforms (Mailchimp, ConvertKit), project management (Asana, Monday, ClickUp), and many more. If you use it, we can likely integrate it.

Question 20

Is AI right for my business?

Accepted Answer

AI can benefit businesses of many sizes, from chatbots that handle common inquiries to intelligent document processing. During our discovery call, we'll assess whether AI solutions would provide genuine value for your specific situation—we only recommend it when it makes sense.

Question 21

What does ongoing support include?

Accepted Answer

Our support packages typically include regular maintenance and updates, priority troubleshooting, system monitoring, minor modifications and improvements, and strategic check-ins. Specific inclusions depend on the support tier you choose.

Question 22

How quickly do you respond to support requests?

Accepted Answer

Response times depend on your support tier and the nature of the request. Critical issues are prioritized and typically addressed within hours. Standard requests are usually handled within 1-2 business days. Urgent support options are available for clients who need faster response times.

Question 23

Can I cancel my support subscription?

Accepted Answer

Yes, our support subscriptions can be cancelled with appropriate notice (typically 30 days). We don't believe in locking clients into long-term contracts. We want you to stay because you see value, not because you're obligated.

Question 24

What if I need help outside of my support plan?

Accepted Answer

We're flexible! If you need additional help beyond your plan, we can handle it as an add-on or discuss upgrading your plan. We'll always communicate clearly about any additional costs before proceeding.

Question 25

How do you handle my business data?

Accepted Answer

We take data security seriously. Your data is only accessed as needed to deliver our services, stored securely with industry-standard encryption, never sold or shared with third parties for marketing, and handled in compliance with GDPR and other applicable regulations. See our Privacy Policy for complete details.

Question 26

Who owns the data in systems you build for me?

Accepted Answer

You do. Any data you input into systems we build for you belongs to you. We may have access for support purposes, but you retain full ownership. Upon project completion or contract termination, we can provide data exports as needed.

Question 27

Do you use my data to train AI?

Accepted Answer

No. We do not use your business data or client information to train AI models. Any AI implementations we build for you are configured to respect your data privacy and comply with relevant regulations.

Question 28

What happens to my data if we stop working together?

Accepted Answer

Your data remains yours. We can provide exports in standard formats, and we'll remove your data from our systems according to our data retention policies (typically within 90 days of contract end, unless legally required to retain it longer).

Question 29

Where can I find your legal policies?

Accepted Answer

All our legal documents are available on our website: Privacy Policy, Terms of Service, Cookie Policy, Disclaimer, Acceptable Use Policy, and Refund Policy. Links are available in the footer of every page.

Question 30

Do you sign NDAs or confidentiality agreements?

Accepted Answer

Yes, we're happy to sign reasonable NDAs or confidentiality agreements before discussing sensitive business information. We understand the importance of protecting your business secrets and client data.

Question 31

What are your Terms of Service?

Accepted Answer

Our Terms of Service outline the agreement between us when you use our services. Key points include service descriptions, payment terms, intellectual property rights, limitation of liability, and dispute resolution. We encourage you to read the full document on our Terms of Service page.

Question 32

How do you handle disputes?

Accepted Answer

We believe in resolving issues through open communication. If a concern arises, we start with direct dialogue. If needed, we proceed to mediation before considering other options. Our goal is always to find a fair resolution. Full details are in our Terms of Service.

Frequently Asked Questions

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